COVID-19| FAQs

All attendees will be required to take three steps before The Open:

1. Provide proof of vaccination (two doses +14 days) or proof of a negative lateral flow test result (within 48 hours of entry). Under 11s are excluded from this requirement
2. Access your own tickets on a smartphone via The Open Tickets App
3. Complete The Open’s other COVID-19 protocols via The Open Tickets App

1. Read a Code of Conduct
2. Watch a safety information video
3. Answer a short health questionnaire on the day of your attendance to confirm that you do not have symptoms of COVID-19

The 149^th Open at Royal St George’s will test Covid status certification, via the use of negative Lateral Flow Tests (LFT) or proof of full vaccination via the NHS Covid Pass, to explore all possible ways of allowing greater numbers of fans to return to events as safely and efficiently as possible.

Ticket holders registered with a GP in England can display proof of full vaccination (second dose administered at least 14 days before) via the NHS App Covid Pass, or via printed PDF. You can download the NHS App here. Instructions on how to display your vaccination status can be found here.

If you live in Scotland, you can obtain your full vaccination status here.

If you live in Wales, you can obtain your full vaccination status by following the instructions here.

Ticket holders from Northern Ireland or from outside the UK will not be able to provide proof of vaccination and must show a negative lateral flow test result instead.

If you live in the United Kingdom, you can order your lateral flow tests for free here. Please follow the instructions used in your lateral flow kit to record the results with the NHS. 

Negative lateral flow test results can be shown via the NHS App Covid Pass (only for individuals registered with a GP in England), or by showing a confirmation email or text message from NHS Test and Trace.

International ticket holders will be required to follow existing international travel guidance, and must abide by any quarantine requirements.

International ticket holders will not be able to show proof of vaccination and therefore are required to produce a negative Lateral Flow Test via the NHS in order to gain entry to The Open.

Lateral Flow Tests can be ordered to the address where you are staying via this link, or they can be picked from a local chemist (find your nearest pick up point here). Test results can then be uploaded to the NHS Self Report Tool, which will provide you with a confirmation email and text message which can be shown at the entry gates. Our guide for international fans using the NHS Self Report Tool can be found here.

No, you will need to have both doses of your vaccination at least 14 days prior to attending either match in order to demonstrate your vaccine status.

You can have your vaccination status, or your negative Lateral Flow Test result emailed to your email address and print out a PDF and bring the printed copy with you to The Open.

If you don’t have internet access you can obtain a post-vaccination letter by calling 119. It can take up to seven working days for the letter to arrive.

No, you can provide either confirmation of a negative lateral flow test within 48 hours of arrival or proof of double vaccination (you must have received your second vaccine at least 14 days prior to arrival).

No, if you are attending multiple days, you may need to provide multiple test results over the week, depending on when you took the test. For example if you take a test Tuesday morning, and attend Tuesday & Wednesday that one test would be okay. However if you are also attending on Friday you would need to provide a new test result.

The use of face masks at The Open in outdoor spaces is encouraged but not mandatory. Face mask wearing in indoor spaces (such as in The Open Shop, or on Park & Ride buses) is mandatory. Face masks must be worn in indoor hospitality areas when on the move, but when seated then face masks can be removed.

Social distancing will not be enforced at the event in outdoor areas, or on Park & Ride buses. It is encouraged where possible. Social distancing of 1m+ will be mandatory in indoor facilities (e.g. The Open Shop and hospitality areas).

Yes, you will still be able to move around the site. However, you must keep your distance from the players in order to comply with safety regulations.

Unfortunately, due to COVID-19 restrictions, no autographs or photographs with players will be possible.

No, testing facilities will not be provided on site. All lateral flow tests need to be self-administered pre-arrival.

You must seek the nearest medical assistance at the event, and they will provide you with the necessary medical support.

Yes. There are no minimum age requirements to attend The Open. Ticket holders aged 11 and over will need to provide either a NHS negative Lateral Flow Test, or proof of double vaccination two weeks (14 days) prior to attending the event.

Anyone aged 11 or over will need to provide proof of double vaccination or proof of a negative lateral flow test result (taken no more than 48hrs before your attendance). Under 11s do not need to provide proof of vaccination or proof of a negative lateral flow test result.

Yes, we are providing full refunds for any customers who do not consent to be part of the Events Research Programme.

Yes, all refunds will need to be submitted by 5pm (BST) Wednesday 23^rd June 2021.  However, if at any point from 10 days prior to the commencement of The Open you, a member of your household or someone with whom you have had close contact begins to experience any symptoms of COVID-19 please contact The Open Ticket Office on +44 (0)1334 460010 or Tickets@TheOpen.com to request a refund. Public safety is paramount, and it is imperative that you do not attend The Open and put the health of other attendees at risk in this scenario.

Due to the volume of requests we are receiving, we are advising that refunds could take up to 90 days from submission.

Should you produce a positive test result prior to attending the Championship please contact us. Ticketholders should contact Tickets@TheOpen.com and hospitality guests should contact Hospitality@TheOpen.com.

No. General admission tickets for The 149^th Open will not be going back on sale.

Hospitality tickets for The 149th Open are currently sold out.

A dedicated page on The Open’s digital tickets can be found here.