Portrush

Contact The Open

Now that The Open in 2020 has been cancelled, what happens to my tickets?

If you purchased tickets from TheOpen.com, or via The R&A ticket office, you have two options:

  1. Your ticket(s) will be automatically transferred over to The Open in 2021 taking place at Royal St. George’s from Sunday 11 July – Sunday 18 July 2021, or
  2. You can receive a full refund by completing this online form before 30 June 2020

If you purchased tickets as part of a package from one of The Open’s Authorised Providers, please contact them directly to discuss your options.

I want to roll over my tickets to The Open in 2021, how do I do this?

If you would like to transfer your tickets over to the new dates, you do not need to do anything.  This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

I would like a refund, how do I get this?

If you would prefer to receive a full refund instead of transferring your tickets to The Open in 2021, we ask that you submit an online refund request form between 1 May and 30 June 2020.  You will need your six-digit file reference number to hand when completing the form.

How long will my refund take?

We shall endeavour to process your refund within 30 working days.  Once the refund has been processed, you will receive a system generated email confirming that the money should be in your bank account within 3-5 working days.

I’ve changed my card / bank details since I purchased the tickets, how do I get my money back?

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

I have Junior (Under 16) Tickets, but the ticketholder will turn 16 between now and The Open in 2021, do I need to pay to upgrade my ticket?

No, If you hold Junior (Under 16) tickets and the member of your party is turning 16 between July 2020 and 2021, you will still be able to use this tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder.  This policy applies to all ticket purchases made before 6th April 2020.

I have Youth (16-24) Tickets, but the ticketholder will turn 25 between now and The Open in 2021, do I need to pay to upgrade my ticket?

No, If you hold Youth (16-24) tickets and the member of your party is turning 25 between July 2020 and 2021, you will still be able to use this tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder. This policy applies to all ticket purchases made before 6th April 2020.

I have tickets for The Open in 2020 and want to attend The Open in 2021, but on different days. Can I swap my tickets for new dates?

Tickets will be transferred over to the same days in 2021 as purchased for 2020. For example, if you purchased two tickets for the final day (Sunday 19 July 2020), these two tickets would be transferred over to the final day in 2021 (Sunday 18 July 2021).

We are unable to accept requests to transfer tickets to different days of the Championship.  If you wish to attend on different day(s), then you will need to request a refund and look to purchase tickets when returned tickets are put back on sale.

Some members of our group can no longer attend, can I get a refund on part of my order but transfer the other part to The Open in 2021

Yes. There is an opportunity to request a part-refund on our online refund form. Please put in as much detail as possible into the relevant section of the form to explain which tickets you would like to keep, and which tickets you would like a refund for.

How can I speak to someone about my tickets?

Our staff are currently working from home, so all ticket related communications should be sent to Tickets@TheOpen.com and all hospitality related communications to Hospitality@TheOpen.com.  If you need to speak with a member of our team, please leave your telephone number, along with your international dialling code, and we will contact you in due course.

I have accessibility requirements and had tickets for The Open in 2020. Do I need to re-submit any documentation for my tickets for The Open in 2021?

No, we are happy to roll over all ticket and parking types to the new dates in 2021 without the need to re-submit any documentation.

Now that The Open in 2020 has been cancelled, what happens to my hospitality tickets?

If you purchased tickets from TheOpen.com, or via The R&A Hospitality Team, you have two options:

  1. For hospitality ticket(s) purchased for The Open in 2020, your tickets will be automatically transferred over to The 149th Open in 2021 taking place at Royal St. George’s from Sunday 11 July – Sunday 18 July 2021.For hospitality ticket(s) purchased for The 150th Open in 2021, your tickets will be automatically transferred over to The 150th Open in 2022, taking place at St Andrews from Sunday 10 July – Sunday 17th July 2022.
  2. You can receive a full refund by completing this before 30 June 2020.

If you purchased tickets as part of a package from one of The Open’s Authorised Providers, please contact them directly to discuss your options.

I want to roll over my tickets purchased for 2020 to The Open in 2021, how do I do this?

If you would like to transfer your tickets over to the new dates of the particular Open you purchased, you do not need to do anything. This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

I want to roll over my tickets purchased for 2021 to The Open in 2022, how do I do this?

If you would like to transfer your tickets over to the new dates, you do not need to do anything. This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

I would like a refund, how do I get this?

If you would prefer to receive a full refund instead of transferring your tickets , we ask that you submit a Refund Request Form between 1 May and 30 June 2020.  You will need your six-digit file reference number to hand when completing the form.

How long will my refund take?

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

I’ve changed my card / bank details since I purchased the tickets, how do I get my money back?

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

I have tickets for The Open in 2020 and want to attend The Open in 2021, but on different days. Can I swap my tickets for new dates?

Tickets will be transferred over to the same days in 2021/22 as purchased for 2020/21. For example, if you purchased two tickets for the final day (Sunday 19 July 2020), these two tickets would be transferred over to the final day in 2021 (Sunday 18 July 2021).

If you wish to attend on different day(s), please contact a member of the Hospitality Team who will be happy to help you, subject to availability. 

Some members of our group can no longer attend, can I get a refund on part of my order but transfer the other part to The Open in 2021/22.

Yes please contact your account manager or a member of The Hospitality Team via Hospitality@TheOpen.com.

How can I speak to someone about my hospitality tickets?
I have accessibility requirements and had tickets for The Open in 2020/21. Do I need to re-submit any documentation for my tickets for The Open in 2021/22?
I want to arrange accommodation at The 149th Open at Royal St. George’s.

Please visit our accommodation page for more information.

I am interested in camping at The 149th Openat Royal St. George’s.

Find out more about camping facilities available at The Open here or email camping@stayattheopen.com.

I have booked camping accommodation and have a question about my booking.
I am interested in permanent employment at The Open.

Permanent Employment for The Open is through The R&A. Please click here for all current vacancies.

I am interested in temporary employment at The Open.

Applications for employment at The 149th Open at Royal St. George’s can be found here.

I am interested in exhibiting/having a stall at The Open.

We don’t currently offer space to non-official partners.

I have a mobile food unit and I am interested in opportunities at The Open.
Please email our catering supplier by clicking here
I would like to provide feedback about The148th Open at Royal Portrush.

Please provide your feedback via the form below. 

Can I bring my own food and drink to TheOpen?

Yes, you can bring your own food and drink but Alcoholic beverages are not allowed. Alcohol can be purchased at various public catering sites within the venue.

Where are the official 'Park and Ride' parking sites positioned?

Spectators are encouraged to follow signs to The Open Park and Ride locations and will be directed to the appropriate car park.

Can I bring a child’s buggy/pushchair?

Yes you can. However, please be aware of the uneven terrain.

How do I book my place at The OpenCamping Village?

In order to stay at The Open Camping Village you must hold a valid ticket for The 149th Open at Royal St. George’s.

Under 25 Youth Ticket holders will be contacted by e-mail with instructions on how to reserve their place at the free accommodation site in due course.

Please note, spaces at The Open Camping Village are subject to availability.

Can I leave The Open and come back in on the same day?

The Open operates a no-readmission policy meaning that spectators with general admission and hospitality tickets will not be permitted to re-enter the venue after leaving the course.

Is there a dress code?

There is no dress code in public areas. Clothing and footwear suitable for the weather conditions should be worn. No jeans or trainers in Hospitality.

Are dogs permitted into the course?

Dogs are not permitted into the course, with the exception of Guide Dogs.

Can you bring a rucksack/bag into the event?

Rucksacks and bags are permitted into the venue. There are no restrictions on size. All bags are subject to an airport-style security check on entrance.

Can we bring a folding chair into TheOpen?

Folding chairs (with the exception of seating/tripod sticks) are not permitted into The Open. For a list of prohibited items please click here.

Is there a bicycle park at The Open?

Yes, a bicycle park will be located within one of the official car parks. Further details will be given closer to the event. Please note that bicycles are not allowed into the Championship and are left at the bicycle park at the owner’s risk.

Can you bring a mobile phone or mobile device into the course?

Spectators are welcome to bring mobile devices to The Open but a strict policy will be in place to ensure that play is not disrupted.

Can I bring my camera?

Personal cameras are permitted at The Open but no still photography of play is permitted on Championship days. Filming of play is not permitted at any time. No professional cameras and/or video cameras or any photographic equipment used for commercial purposes will be permitted at The Open.

Where will the general public car parking facility be located?

Please follow the signs for ‘The Open Park & Ride’ on your approach to the venue.

I would like to travel to The Open by public transport. What are the options?

Please visit our event page where information on public transport services will be available shortly.

If your question has not been answered in the FAQs above, please complete the form below and we will respond as soon as possible.