Contact The Open

If you purchased tickets from TheOpen.com, or via The R&A ticket office, you have two options:

1. Your ticket(s) will be automatically transferred over to The Open in 2021 taking place at Royal St. George’s from Sunday 11 July – Sunday 18 July 2021, or
2. You can receive a full refund by completing this online form before 30 June 2020

If you purchased tickets as part of a package from one of The Open’s Authorised Providers, please contact them directly to discuss your options.

If you would like to transfer your tickets over to the new dates, you do not need to do anything.  This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

If you would prefer to receive a full refund instead of transferring your tickets to The Open in 2021, we ask that you submit an online refund request form between 1 May and 30 June 2020.  You will need your six-digit file reference number to hand when completing the form.

We shall endeavour to process your refund within 30 working days.  Once the refund has been processed, you will receive a system generated email confirming that the money should be in your bank account within 3-5 working days.

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

No, If you hold Junior (Under 16) tickets and the member of your party is turning 16 between July 2020 and 2021, you will still be able to use this tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder.  This policy applies to all ticket purchases made before 6^th April 2020.

No, If you hold Youth (16-24) tickets and the member of your party is turning 25 between July 2020 and 2021, you will still be able to use this tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder. This policy applies to all ticket purchases made before 6^th April 2020.

Tickets will be transferred over to the same days in 2021 as purchased for 2020. For example, if you purchased two tickets for the final day (Sunday 19 July 2020), these two tickets would be transferred over to the final day in 2021 (Sunday 18 July 2021).

We are unable to accept requests to transfer tickets to different days of the Championship.  If you wish to attend on different day(s), then you will need to request a refund and look to purchase tickets when returned tickets are put back on sale.

Yes. There is an opportunity to request a part-refund on our online refund form. Please put in as much detail as possible into the relevant section of the form to explain which tickets you would like to keep, and which tickets you would like a refund for.

Our staff are currently working from home, so all ticket related communications should be sent to Tickets@TheOpen.com and all hospitality related communications to Hospitality@TheOpen.com.  If you need to speak with a member of our team, please leave your telephone number, along with your international dialling code, and we will contact you in due course.

No, we are happy to roll over all ticket and parking types to the new dates in 2021 without the need to re-submit any documentation.

If you purchased tickets from TheOpen.com, or via The R&A Hospitality Team, you have two options:

1. For hospitality ticket(s) purchased for The Open in 2020, your tickets will be automatically transferred over to The 149th Open in 2021 taking place at Royal St. George’s from Sunday 11 July – Sunday 18 July 2021.For hospitality ticket(s) purchased for The 150^th Open in 2021, your tickets will be automatically transferred over to The 150^th Open in 2022, taking place at St Andrews from Sunday 10 July – Sunday 17^th July 2022.
2. You can receive a full refund by completing this before 30 June 2020.

If you purchased tickets as part of a package from one of The Open’s Authorised Providers, please contact them directly to discuss your options.

If you would like to transfer your tickets over to the new dates of the particular Open you purchased, you do not need to do anything. This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

If you would like to transfer your tickets over to the new dates, you do not need to do anything. This will happen automatically on Wednesday 1 July 2020 and we will email you shortly after this date to confirm that the transfer has been made. 

If you would prefer to receive a full refund instead of transferring your tickets , we ask that you submit a Refund Request Form between 1 May and 30 June 2020.  You will need your six-digit file reference number to hand when completing the form.

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

All refunds will be issued in accordance with your original payment method. We are not able to send a refund to a different destination (e.g. to another card or bank account). In most cases, if you have had a replacement card for the same account the refund will go into your account automatically and you will not need to do anything. If the refund still is not appearing in your account after 10 days, please contact your card issuer.

Tickets will be transferred over to the same days in 2021/22 as purchased for 2020/21. For example, if you purchased two tickets for the final day (Sunday 19 July 2020), these two tickets would be transferred over to the final day in 2021 (Sunday 18 July 2021).

If you wish to attend on different day(s), please contact a member of the Hospitality Team who will be happy to help you, subject to availability. 

Yes please contact your account manager or a member of The Hospitality Team via Hospitality@TheOpen.com.

Please visit our accommodation page for more information.

Find out more about camping facilities available at The Open here or email camping@stayattheopen.com.

Please email camping@stayattheopen.com.

Permanent Employment for The Open is through The R&A. Please click here for all current vacancies.

Applications for employment at The 149th Open at Royal St. George’s can be found here.

We don’t currently offer space to non-official partners.

Please provide your feedback via the form below. 

Yes, you can bring your own food and drink but Alcoholic beverages are not allowed. Alcohol can be purchased at various public catering sites within the venue.

Spectators are encouraged to follow signs to The Open Park and Ride locations and will be directed to the appropriate car park.

Yes you can. However, please be aware of the uneven terrain.

In order to stay at The Open Camping Village you must hold a valid ticket for The 149th Open at Royal St. George’s.

Under 25 Youth Ticket holders will be contacted by e-mail with instructions on how to reserve their place at the free accommodation site in due course.

Please note, spaces at The Open Camping Village are subject to availability.

The Open operates a no-readmission policy meaning that spectators with general admission and hospitality tickets will not be permitted to re-enter the venue after leaving the course.

There is no dress code in public areas. Clothing and footwear suitable for the weather conditions should be worn. No jeans or trainers in Hospitality.

Dogs are not permitted into the course, with the exception of Guide Dogs.

Rucksacks and bags are permitted into the venue. There are no restrictions on size. All bags are subject to an airport-style security check on entrance.

Folding chairs (with the exception of seating/tripod sticks) are not permitted into The Open. For a list of prohibited items please click here.

Yes, a bicycle park will be located within one of the official car parks. Further details will be given closer to the event. Please note that bicycles are not allowed into the Championship and are left at the bicycle park at the owner’s risk.

Spectators are welcome to bring mobile devices to The Open but a strict policy will be in place to ensure that play is not disrupted.

Personal cameras are permitted at The Open but no still photography of play is permitted on Championship days. Filming of play is not permitted at any time. No professional cameras and/or video cameras or any photographic equipment used for commercial purposes will be permitted at The Open.

Please follow the signs for ‘The Open Park & Ride’ on your approach to the venue.

Please visit our event page where information on public transport services will be available shortly.