Digital Tickets | FAQs

The Open Tickets app is a mobile ticketing application available to download on the Apple App Store and Google Play Store. The app will be required for spectators attending The 151st Open at Royal Liverpool to view their tickets, including all ticket holders and hospitality guests.

All ticket holders and hospitality guests will receive an email containing instructions on how to access their Open tickets. Please check your junk folder and contact Tickets@TheOpen.com if you have not received this instructional email by 1 July 2023.

As per the instructions, you will be required to download The Open Tickets App from the Apple Store if you have an iPhone or from the Google Play Store if you have an Android based smartphone.

You will need to create a new account on the app, ensuring that you use the same email address as you used to purchase your tickets.

If you are not the purchaser, your host will transfer tickets to you. You will need to create a new app account, ensuring that you input the same email address that your host has transferred your tickets to.

The Open Tickets App is available only for iOS and Android. It’s not compatible with Windows smartphones.

If no one in your party has access to an iOS or Android smartphone to display your tickets on, please come to the on-site ticket office with the lead purchaser and proof of purchase, so that our team may assist you with entry to the event.

No, your digital tickets to The 151st Open are only accessible on The Open Tickets App and cannot be transferred to computers for printing. Please note that you will not be allowed entry to the event if you display a printed screenshot.

Please make sure you entered the below required fields correctly:

1. The email that you used to purchase the tickets with. If tickets have been transferred to you, please create an account with the email address that your tickets were transferred to.

2. The 6-digit activation code received by email

3. Password: it needs to contain at least 8 characters including at least one uppercase letter (e.g. A), one lowercase letter (e.g. b) and one numerical character (e.g. 1). Please also make sure to accept the Terms and Conditions and Privacy Policy.

If needed, use the functionality ‘Resend an activation code’ to receive a new activation code – if you have received multiple activation codes, please note that only the last activation code received is valid.

If you are no longer able to access the email inbox from which you purchased your tickets or hospitality, please contact us at Tickets@TheOpen.com or Hospitality@TheOpen.com for assistance.

Simply download The Open Tickets app on your new smartphone and log in with the account details created on your old smartphone (email address and password). If you are able to, please log out of your account prior to logging into the app on your new device. If you do not have access to your old smartphone, please contact us for assistance at Tickets@TheOpen.com.

Please ensure that you have created an account with the correct email address. To receive your tickets, you must use the same email address that you purchased the tickets with, or the email address that your tickets were transferred to from the ticket purchaser. If you have created an account with the incorrect email address, you can logout of the app and sign in, or create a new account, with the correct email address.

If your tickets were originally transferred to you by another user of The Open Tickets app, the original sender may have cancelled the ticket transfer and you should check with the person who sent you the tickets.

If your phone is not set to the correct date and time, you may not see your tickets or receive unexpected errors.

Yes, your ticket will activate within 24 hours of the gates opening on the day of your attendance. If you have any issues with ticket activation on the day you are attending, please visit the on-site ticket office for assistance.

The Open digital tickets will become available across June. All ticket purchasers should have received an email with instructions on how to download their tickets by 1 July 2023. If you still cannot see all your tickets in The Open Tickets App by 1 July, please email Tickets@TheOpen.com or call the team on +44(0)1334 460010.

Yes, you can securely send your Open tickets to a guest, friend or family member by using the transfer functionality in the app and entering their email address. Please make sure that you send any tickets in advance of arriving at The Open.

To transfer a ticket, click on the three dots in the bottom right corner of the ticket, select 'Transfer' and enter the email address of the person you wish to transfer the ticket to.

Public tickets to The 151st Open will be restricted to one onward transfer. As the ticket purchaser, you will be able to send a ticket onto another member of your attending party, but they will not be able to transfer it on any further. This means that as the purchaser, you will know the final destination of your ticket at all times. If the member of your party can no longer attend, they will be able to return the ticket back to you, for you to then send onto someone else.

If you transfer a ticket to a guest, friend or family member that has never created an account on the app before, they will receive an email to invite them to download The Open Tickets app and create an account.

If you transfer a ticket to a friend or family member that already has the app, they will receive a notification once the ticket is available on their app.

Tickets to The 151^st Open can only be transferred onto a new recipient by the original ticket purchaser. After the ticket has been received by a new recipient, the ticket can only be held by that individual or transferred back to the original ticket purchaser. The original ticket purchaser can then transfer a returned ticket onto a new recipient again if desired.

Under the “Ticket Transfer” and “Transfer History” tab on the app menu, you will find a list of all tickets sent and received, including the name of the sender or recipient.

We strongly encourage all attendees to hold their own ticket on their own smartphone for security purposes and to speed up entry on arrival. This can be done using the in-app transfer functionality to send any additional tickets to the other members of your party. We recommend transferring any tickets in advance of your arrival to avoid delays.

If you are attending The Open with a guest, friend or family member who does not have access to a smartphone, tickets can be retained on a single attendee’s app. If no one in your party has access to a smartphone, please come to the on-site ticket office with the lead purchaser and proof of purchase so that our team may assist you with entry.

Yes, there is no requirement to transfer any junior tickets you have on your smartphone.

You can transfer your tickets any time until you have entered the venue.

If you are expecting to receive a transferred ticket but have not yet been notified by email, please check your email spam folder and contact the sender. If you are still experiencing any issues, the sender can cancel the current ticket transfer, and then transfer the ticket to you again, being careful to send to the correct email address.

Yes, you can cancel the transfer of a ticket until it is successfully received by the recipient. The recipient will receive the ticket when they log in and open The Open Tickets app. After the transfer is successful, it is not possible to cancel it.

If the ticket has not been successfully received by the recipient of the ticket transfer, the sender can cancel the transfer by going to the in-app menu and accessing the ‘Ticket Transfer’ section. The ticket transfer can be cancelled under ‘Pending Transfers’.

If you accidentally send the ticket to the wrong email address, after cancellation of the ticket transfer, you can resend the ticket to the correct email address.

After transferring a ticket, your ticket will remain in the ‘My Tickets’ tab under ‘Ticket Transfer’ and marked as ‘Pending Transfer’ until the ticket is received by the recipient. Once the ticket has been received by the recipient, the ticket will move from ‘Pending Transfer’ to the ‘Transfer History’ tab.

Yes, weekly tickets are transferrable in a similar way to traditional physical weekly tickets. Once a spectator is finished with the weekly ticket on any given day of the Championship, they can transfer the ticket onto another individual to use on subsequent days if they are the ticket purchaser. If the ticketholder is not the ticket purchaser, they must return the ticket to the sender, so that the purchaser can use the ticket during the event or transfer it to another one of their guests.

The battery of your phone should be fully charged, screen brightness turned to full, and you should enable your internet connection.

Yes, you need an internet connection to receive your tickets to The 151st Open and activate your tickets to enter the venue. Please note that complimentary Wi-Fi will be available at the venue if required.

At the entrance, simply present your smartphone with your ticket displaying the barcode. Please note, you will not see the barcode until the ticket has activated, usually 24 hours before gates open.

Once you have scanned your digital ticket at the venue entrance and made your way to the Hospitality area, you will be asked to scan your digital ticket for a second time. Please have your digital ticket ready for scanning. After presenting your ticket, you will be directed to the reception for check in.

No, screenshots of tickets will not be accepted. Tickets must be presented within The Open Tickets app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the venue. Please note that taking a screenshot of your digital ticket may cause it to become invalidated.

You can send tickets at any time until you have entered the venue. It is not possible to transfer tickets once they have been scanned through the gates.

If you have previously downloaded your tickets in The Open Tickets App, then your tickets can be displayed without any internet connection.

You will need an internet connection to activate the ticket in the app within 24 hours of your attendance.

Since phone signal may be intermittent at the venue, we encourage you to download your tickets to your device before heading to the venue. But please note that complimentary Wi-Fi will be available at the venue if required.

Make sure you come to the venue with your smartphone battery fully charged. You will not be able to show your tickets without battery.

If your phone’s battery has run out, please go to the on-site Ticket Office where they will be able to assist you.

Yes, you will be able to leave the venue and return on the same day if you wish. When exiting the course, you must ensure you collect a wristband if you intend to re-enter later that day. If you are unable to display a valid wristband and your ticket on The Open Tickets App, you will not be able to re-enter the venue.

For any spectator attending The Open that does not have access to a smartphone, please come to the on-site Ticket Office to gain entry to the event.

The lead purchaser of the group must accompany you and provide the following:

1) Proof of purchase (e.g. a printed email/ printed file recap document)

If you had tickets purchased for you and the lead purchaser will not be in attendance to provide proof of purchase, please contact us to discuss your entry process.

Ticketholders can contact us on Tickets@TheOpen.com or +44 (0)1334 460010.

Hospitality guess can contact us on Hospitality@TheOpen.com or +44 (0)1334 460090.

2) Some form of ID (e.g. driver’s license or bank card),

Please note that if you are required to come to the on-site Ticket office, it may result in slower entry to The Open at peak times.

For any spectators attending The Open that have purchased tickets for the public Park & Ride, your Parking tickets will be available on The Open Tickets app. If you do not have access to a smart phone, you must provide proof of purchase for your parking tickets (e.g. a printed email/ printed file recap document) at the Park & Ride entrance.

If you are having problems with your digital tickets or the app, please contact us and a member of our team would be delighted to assist you.

Ticketholders can contact us on Tickets@TheOpen.com or +44 (0)1334 460010.

Hospitality guests can contact us on Hospitality@TheOpen.com or +44 (0)1334 460090.